Privacy Policy

Privacy Policy

Introduction

Welcome to https://oem-bumper-replacement.collision-talk.com (referred to as “OEM Bumper Replacement,” “we,” or “our” in this Privacy Policy). We are dedicated to protecting your privacy and ensuring the security of your personal data. This document outlines our practices regarding the collection, use, and disclosure of information from our website visitors, users, and customers, in accordance with various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s Connecticut Transactional Records Access (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy applies to all aspects of our online presence, including but not limited to:

  1. Our official website at https://oem-bumper-replacement.collision-talk.com
  2. Mobile and desktop applications associated with our services
  3. Online services and products offered through our platform
  4. Interactions between authorized users and our systems

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These external entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy describes the actions we take when:

  1. You use our applications and services as an authorized user, including account creation and management.
  2. You visit our websites linked to this policy, which may include tracking your online behavior for analytics purposes.
  3. We communicate with you via email, phone calls, or text messages (SMS) for marketing, transactional, or other purposes.

Personal Data Collection

We collect various types of personal data, including:

  1. Account Information: Username, email address, and password hash used to access your user account.
  2. Payment Information: Credit/debit card details, billing addresses, and transaction histories for processing payments and refunds.
  3. Financial Information: Bank account details (if provided) for direct deposit or other financial transactions.
  4. Purchase Information: Product order history, shipping addresses, and purchase preferences to enhance your shopping experience.
  5. Mobile Device Identifiers: Unique identifiers such as IP addresses, device IDs, and advertising IDs from mobile devices used to access our services.
  6. Location Data: Geographic location data provided by your device for personalized content and services.
  7. Feedback: Reviews, ratings, comments, and responses to customer support inquiries or surveys.
  8. Social Media Information: User profiles, posts, and interactions from social media platforms when you choose to connect with us on these platforms.
  9. Product Information: Details about the products you browse, view, or purchase, including product preferences and customization options.

We collect this data through various methods: user input forms, account creation processes, online interactions, automated tracking technologies (like cookies), and third-party data providers.

Cookies

We use cookies to enhance your experience on our website and for analytical purposes. Cookies are small text files stored in your browser that serve different purposes:

  1. Strictly Necessary Cookies: Essential for navigating our site, remembering user preferences, and ensuring secure access.
  2. Preference Cookies: Used to remember your settings and customize content based on your choices.
  3. Analytics Cookies: Track website usage and behavior to improve our services and understand user preferences.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted or rejected.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. Once the purpose for data collection is fulfilled, we securely delete or anonymize the data in accordance with applicable laws. Our retention periods may vary depending on the type of data and its usage within our services.

Security Measures

Protecting your data is a top priority. We employ robust security measures to safeguard your personal information:

  • Encryption: Data is encrypted during transmission and at rest using industry-standard encryption protocols.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict data protection standards to process sensitive data on our behalf.

Children’s Privacy

Our services are not intended for individuals under 18 years of age, and we do not knowingly collect personal data from children in this age group. If you believe we have collected information from a child, please contact us using the details provided below, and we will take appropriate steps to ensure its deletion.

Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
  • Restriction: Limit our use of your data while we verify its accuracy or address legal obligations.
  • Portability: Receive a copy of your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: Assert that you will not be subject to unfair treatment due to exercising your rights.

To exercise these rights or make any related inquiries, please contact our Data Privacy Team at:

  • Email: [email protected]
  • Address: [Privacy Contact Address] (Please note that this is a placeholder, and the actual address will be provided upon request.)

Changes to Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Information

For any questions regarding this Privacy Policy, your data protection rights, or if you wish to exercise these rights, please contact us using the details below:

  • Email: [email protected]
  • Address: [Customer Support Address] (Provide actual addresses for each corresponding section)

We value your trust in sharing your personal data with us, and we strive to maintain transparency throughout our data handling processes.